Emergency Contact
We're Here to Help. 24/7. 365.
If you have an emergency that involves a risk to the personal safety of you or another person, please call 9-1-1 before contacting GO SMART’s Emergency Support line.
To find out what is classified as an emergency, please review our What is an Emergency? section below prior to contacting GO SMART.
Please note: Non-emergency calls to the After-Hours Emergency Service may be subject to an administrative fee of $35.
During Office Hours:
If you have an emergency during office hours, please call our reception at 403-262-7955. We will be happy to assist you.
Our office hours are 8:30-4:30, Monday to Friday.
After Hours:
If your emergency is after hours, contact us at 403-262-7955 to be re-directed to our After-Hours Emergency Service. One of our managers is on duty 24/7, 365 days a year to deal with emergency calls.
Please note: Non-emergency calls to the After-Hours Emergency Service may be subject to an administrative fee of $35.
If you have an emergency related to anything listed below, please call us at 403-262-7955.
- Fire
- Flooding
- Water leaks (pipes, roof, etc.)
- Sewage back up
- No heat
- No water (call City Waterworks at 3-1-1 before calling GO SMART)
- No electricity (call ENMAX Trouble Response at 403-514-6100 before calling GO SMART)
- Gas odors (If you suspect a gas leak or other gas emergency, leave the building immediately and contact ATCO Gas Emergency Service at 800-511-3447)
- Elevator out of order
- Security issue (e.g. parkade door stuck open, door or lock broken, etc.)
Please note: Non-emergency calls to the After-Hours Emergency Service may be subject to an administrative fee of $35.
Some non-emergency examples:
Non-emergency situations are important to us and we would love to accommodate your concern inside normal business hours.